Purchasing Online

Placing orders
Here are a few simple steps to order online:
1. Select the colour and quantity of an item you would like to purchase
2. Click “add to bag”
3. A pop up message will appear to acknowledge that you have added an item into your shopping bag
4. Click "Continue" to continue shopping and click "cart" to go to checkout
5. Click “Checkout” and follow the prompts to complete your transaction
6. Check that your orders and personal details are correct to ensure prompt delivery of your purchases
7. Once you’ve successfully placed your order you'll be sent an email confirming your order
8. Contact Monroe online immediately and quote your order number if you have entered your personal information incorrectly

Order confirmation
Once you have placed an order with us we’ll send you two (2) emails.

1. The first is an order confirmation. This will be sent immediately after you’ve placed your order. It will detail your transaction.
2. The second email will be sent when we ship your order.

Payment options
We accept Paypal payments, Visa and Mastercard.

Credit card and ID verification
For security purposes Monroe is entitled to request credit card verification for orders that are $300 or more. This may be done by the customer sending Monroe a photocopy of the front and back of their credit card and driver's license.  Otherwise Monroe reserves the right to cancel the order and process a refund if necessary.